Visiting a Hospital Patient

Dignity Health, Yavapai Regional Medical Center (YRMC) will allow limited patient visitation to its hospital locations in Prescott and Prescott Valley. This change, while serving as a benefit to patients and loved ones, will be monitored closely and may be revised based on COVID-19 infection rates in the community.

  • Family members of patients receiving care at Yavapai Regional Medical Center are encouraged to call (928) 445-2700 for more information before they visit.
  • Inpatient visitation will be permitted between 10:00 a.m. and 8:00 p.m., Monday through Sunday. All visitors must wear a procedural mask during their visit. Visitors will be given a procedural mask during the screening process.
  • Patients hospitalized in non-COVID-19 units may choose two individuals over the age of 18 to be their designated visitor.
  • Visitation restrictions for COVID-19 units remain in place. Exceptions will be allowed for end-of-life visits and/or care planning discussions. Special exceptions exist for pediatric patients in COVID-19 units. Please see the info below regarding visitation for pediatric patients.
  • Patients with disabilities that depend on the assistance of a family member or caregiver to receive care will be allowed to designate a support person (18 years of age or older) to accompany them to their appointment.
  • Patients who present for care to YRMC’s Emergency Department may have one visitor (18 years of age and older) accompany them during their visit. Visitors will not be allowed entrance to the COVID-19 triage tents.
  • Patients at YRMC's Family Birthing Center can have one visitor during labor and may designate two individuals for visitation (two visitors per patient per day). Visitors to the Family Birthing Center will enter through the main hospital entrance where they will be screened and given a visitor badge. For additional questions relating to YRMC’s Family Birthing Center, please call (928) 442-8800.
  • Pediatric patients may designate two parents or guardians for visitation, including visitation to YRMC's COVID-19 units. Two parents or guardians may also accompany a pediatric patient during a visit to YRMC’s Emergency Department.
  • All visitors are expected to follow YRMC’s strict mask-use policy while inside any YRMC facility. YRMC currently requires all visitors to wear a procedural mask to enter a YRMC facility. Visitors will be given a procedural mask to wear during the screening process.
  • Outpatients and inpatients going for surgery or an invasive procedure may have one adult support companion (18 years of age or older) accompany them to the perioperative area, wait during the procedure or surgery, and see them, as appropriate, post-operatively.
  • All visitors will check-in at the front entrance of the hospital where they will be temperature and symptom screened and given a procedural mask to wear. If a visitor fails the screening process, they will not be allowed to visit.
  • Visitors will be provided a visitor pass after the health screening process has been successfully completed.
  • The visitor pass must be worn at all times while in the hospital.
  • There are special circumstances that may be deemed an appropriate exception. YRMC leadership will consider exception requests on a case-by-case basis.
Visitors will be allowed to visit the cafeteria and gift shop while on campus during visitor hours or while waiting for loved ones in surgery or in a procedure.

    Visitors must wear appropriate clothing including a shirt and shoes. Visitors who are ill may be asked to refrain from visiting patients or may be required to wear isolation protective clothing or equipment.

    Strong fragrances are known to cause allergic reactions, migraine headaches, and even asthma attacks in some people. Hospital patients can be especially sensitive. Please be considerate when visiting a patient at YRMC. Wearing a powerful fragrance is not good medicine.
    Flowers, plants and non-latex (Mylar) balloons are permitted in patient rooms in limited quantities. No flowers, plants or balloons are allowed in the nursery. Family members may be asked to take overly fragrant flowers home as these may trigger allergic reactions in some patients.

    Our gift shops have a lovely selection of appropriate flowers and balloons. Please contact our gift shop to place an order for delivery to a patient.

    No food or beverages can be given to a patient without approval from the patient’s nurse. Visitors are invited to eat in our cafeterias which are located on the ground floor at YRMC West and YRMC East

    First floor visitor waiting areas are located in the main lobby of the hospital and in the Emergency, Imaging, Laboratory, Endoscopy and Cardiopulmonary Laboratory reception areas for these services. On the second floor, visitor waiting areas are located in the Progressive Care Unit and Cardiovascular Intensive Care Unit in the James Family Heart Center as well as the Surgical Services and Intensive Care units. Visitor waiting areas are also located in individual clinical and nursing units on the third and fourth floors.
    Visitor waiting areas are located in the main lobby of the hospital, the Family Birthing Center, the BreastCare Center and in individual clinical and nursing units on the second and third floors. Surgery, Emergency, Imaging, Laboratory and Cardiopulmonary Laboratory waiting areas are located on the ground floor in the reception areas for these services. Family rooms are located on the second and third floor and include a kitchenette, shower and TV for your family members to use.

    Guest parking is available on the south side in front of the main entrance to the hospital. Complementary shuttle service is available from 8:00 am to 4:00 pm, Monday through Friday.

    All patient rooms have telephones (except the ICU/CCU at YRMC West and the MCU at YRMC East). Friends and family can phone patients directly by calling a seven-digit number for each room or by calling the hospital switchboard at (928) 445-2700 and asking to be transferred to the patient’s room extension (the room number). To reach ICU/CCU patients at YRMC West or MCU patients are YRMC East, please call the nursing station and ask to speak to the patient.

    Because we want to provide the best service possible for our patients and families, Yavapai Regional Medical Center is pleased to provide free wireless Internet access. This service is available throughout YRMC West and YRMC East, including patient rooms, the main lobby and in the cafeteria.

    YRMC cannot provide or loan laptops or computers to visitors or patients, and our Information Systems Department cannot provide technical support for non-YRMC laptops and computers.
    Assistance dogs are allowed in patient rooms and can accompany a patient to non-restricted areas.